Legal Information
Documents you need
Registration agreements, legal docs and related information, including policies and terms under which you register domain names and purchase our services
Privacy Policy
How we handle your private data during the use of your domain name and our various services.
Trademark Dispute
How we investigate whether a domain listed with us infringes on your intellectual property.
Service Policy
To ensure you receive the highest level of service, this outlines what to expect from us.
Master Agreement
Master agreement that applies to you and includes product and service agreements.
Host Agreement
Addendum to the master agreement between yourself and us for website and email services.
Service Agreement
Addendum to customer master agreement for domain and email forwarding and managed DNS.
Client Agreement
Addendum to the master agreement between yourself and us for domain name services.
Name Agreement
Represents the agreement between registrant of a domain name and the domain registrar.
SSL Agreement
Addendum to customer master agreement between yourself and us for ssl certificates.
Renewal Policy
We offer a number of great products to our customers and periodically offer special prices, discounts, coupons, and promotions during the initial term to allow our clients the opportunity to experience our products and services with minimal financial risk.
Please note that these special offers are limited time promotional prices and are available for new domain names, website creator, linux, cloud, wordpress, or email hosting plans only. These prices are valid only for the initial term at the time of purchase and do not apply to successive or renewal periods and renew at regular rate.
You may check your account at any time for upcoming renewals. After the initial period, all products and services including your domain names, until cancelled will automatically renew 60 business days before expiry for another three (3) year term at the then-current price. You may turn off the auto renewal via your account at DomainNames.com.au, however in doing so, you should consider any consequences renewing manually.
We will use reasonable efforts to send a you reminder notice before a domain name expires, but we cannot be held responsible if your email address is not current, or you overlook the reminder, or it is captured by a spam filter or there is an internet delivery failure. Where you choose to use manual renewal, you must carefully note the relevant renewal date and ensure that you do not allow your service to lapse unintentionally.
You agree that the services shall be provided for the term you selected through your account. Unless you terminate the services through your account at least 60 business days before expiry, you agree that all products and services including your domain names, will be renewed for another three (3) year term and that the resulting fees shall be charged to the credit card associated with your account. You agree that where you maintain auto renewal 'on' status and do not terminate the services through your account at least 60 business days before expiry, we will renew in accordance with these terms.
You agree that your continuing consent to be billed for such renewal(s) will be presumed until such time as you terminate the services through your account. You agree that attempts to terminate the services other than through your account such as by sending an email, letter or fax to us are not reliable means of communication and that such a termination attempt shall not be binding until accepted and acknowledged in writing by us. Our renewal rates are listed in your DomainNames.com.au account in Aussie dollars, include GST, reflect pricing of our products when purchased and are subject to change.
Disclaimer
Every effort has been made to ensure that information in this website is accurate. The author expressly disclaims all warranties, express or implied, including, but not limited to the implied warranty of fitness for purpose. Author does not warrant or make any representations regarding the use or the results of the use of the information provided within the publication in terms of its correctness, accuracy or otherwise. No oral or written information or advice given shall create or in any way increase the scope of this warranty. Some jurisdictions do not allow any exclusions of implied warranties.
Feedback
Your feedback is very important to us, whether compliment or complaint, we would love to hear from you. We strive to uphold a great level of service and communication in the industry, so should the unlikely event occur that you need to lodge a complaint against us, our service, any of our staff or our general industry conduct, please email Complaints@DomainNames.com.au. Once your complaint email is received, we will attempt to respond to you within 14 business days. For all .au domain policies, please contact auDA, the .au Domain Administration via their website located at www.auda.org.au